FAQ
Here are your questions answered quickly
Do you have a question about our products or your order? Here, you'll find answers to the most frequently asked questions. If your question isn't answered, feel free to contact our Customer Service by email at service@detomaso-watches.com or by phone at +49 201 219919-69.
Questions about Ordering
Questions about Watches
Questions about Bands
Questions about the Company
Questions about Ordering
1. Can I also purchase DETOMASO watches and bands in a physical store?
Currently, DETOMASO is focused on online sales. Therefore, you can only purchase our watches online through the DETOMASO webshop or from our online distribution partners. We'd be happy to provide guidance over the phone at +49201219919-69 or assist you via email: service@detomaso-watches.com.
2. How can I order a watch or a band?
Here in the shop, you'll find all the models and selected bands. Once you've made your selection, a new page will open. Here, you can take a closer look at your desired watch and double-check all parameters such as case color or dial color. After you've made your choice, click "ORDER NOW" and simply follow the steps for shipping and payment.
3. I have a voucher code – where can I enter it?
You have a voucher code? Great! After you've found something you like, you can simply click on "ORDER NOW." On the following page, you'll find the "Promo Code" field. Here, you can enter your code and click "REDEEM."
4. How do I know if my order was successful?
Once your order is completed, you'll receive a confirmation via email. Please ensure that your email address is correct. Typos can happen, and if they do, you might not receive your confirmation. If you haven't heard from us within 24 hours, send an email to service@detomaso-watches.com with your name and shipping address. Our Customer Service will then assist you with your order!
5. How do I know if my order has been shipped?
When your order enters the shipping preparation phase and is being packaged, you'll receive an invoice via email. The order will then be handed over to the carrier. You'll receive a separate email from them, including a tracking link. By following this link, you can see exactly where your package is at the moment.
6. What are the shipping costs?
We offer free shipping within Germany and the EU.
7. How can I get my watch personalized with an engraving?
For some of our watch models, you have the option to personalize your watch with an engraving. If your selected watch can be engraved, you'll see the "Add Engraving" button on the product page, located at the bottom right of the first image. Here, you can enter details such as names, dates, or a short message and preview it. Afterward, click "FINISH" and add the watch to your cart. Your engraving text will also be displayed in your cart.
8. Why can't I add an engraving to some watches?
On the back of the case of certain watch models, there is already an engraving, such as a globe and a unique item number. Therefore, there's no space available for personal engravings in these cases.
9. What should I consider with engravings?
Watches with personal engravings cannot be exchanged or returned. You are free to choose the engraving text. However, if it goes against our values and contains racist, anti-Semitic, or otherwise discriminatory content, we will not process your request and will cancel it.
10. What is the delivery time?
An approximate delivery time will be displayed directly on the product page below the "ORDER NOW" button. You'll also find the delivery time for your watch in the shopping cart and in the order confirmation.
11. Can I try the products and return them if necessary?
Since trying on the products takes place at your home, you can take a close look and proudly show them to your friends. If, for any reason, they don't meet your expectations, you can return them to us within 30 days. Please note that we charge a return fee of 4.50 euros, which we deduct from the refund. This is part of our effort to be environmentally conscious by raising awareness about shipping routes and minimizing unnecessary returns. It goes without saying that the product should be in new condition for returns. Just send us an email, and we'll provide you with a return label. Package the product the same way you received it. Attach the return label, take it to your preferred post office or UPS Packstation, and bid farewell.
By the way, you can follow the same process for our bands. However, be aware that they can bend easily due to their natural properties. Nevertheless, we still require them to be in new condition. So, don't experiment too much with the band.
Simply report your return in our Return Portal. Here, you'll receive your return label. Attach it to your package and take it to the post office or UPS Packstation of your choice. Watches with an engraving or embossing must be produced individually and are, unfortunately, excluded from the right of exchange and return (except for warranty claims).
12. Can I cancel my order right away?
If you haven't received a shipping confirmation yet, feel free to contact Customer Service at +49201219919-69 or email service@detomaso-watches.com. We'll try to stop the process. However, if your order is already on its way, simply wait for the package. Then initiate a return in our Return Portal. You'll also receive your return label there. Attach it to your package and take it to the post office or UPS Packstation of your choice. You can also refuse the delivery. In that case, the shipping company will return the package with a note.
13. What should I do if my order is damaged or defective?
DETOMASO watches and bands are thoroughly inspected for quality before being shipped. However, sometimes, material defects may occur despite these efforts. If something doesn't fit, please send an email to service@detomaso-watches.com or call us at +49201219919-69. We will work with you to find a solution.
14. How do I know if my return has been received?
You'll receive a confirmation email when your return has been processed. This may take a few days. If you haven't heard anything after 14 days, please check your spam folder. If it's not there, please send an email to service@detomaso-watches.com. When returning an item, be sure to keep the UPS receipt for the return. If the package gets lost in transit, it can be easily tracked using the package number on the receipt.
15. What payment methods are available?
DETOMASO offers various payment options. You can find an overview here!
16. What should I know about Value Added Tax (VAT)?
If you're ordering from within the EU, the prices you see are inclusive of VAT. If you're outside the EU, you'll receive DETOMASO watches and bands without the German VAT of 19%. Whether you need to pay taxes in your own country should be verified accordingly.
17. What's the warranty period for the watch and band? And what does it cover?
Thorough quality controls ensure that your watch has been tested before leaving the factory. However, material defects can't always be completely avoided.
Temporex Lifestyle GmbH provides a 2-year manufacturer's warranty worldwide from the date of purchase for cases of material and manufacturing defects. This manufacturer's warranty is granted without prejudice to the statutory warranty claims. The warranty covers the functioning of the movement and the impeccable craftsmanship of the watch. It doesn't cover batteries, wear and tear on the case, glass or band, and damages resulting from improper use (accidents, glass breakage, water damage, torn-out crown). Within the warranty, manufacturing defects will be repaired by us free of charge. If the watch can't be repaired, it will be replaced with a comparable model. Liability for indirect and consequential damages is excluded.
In case of a warranty issue, please contact our customer service by email at service@detomaso-watches.com, and we'll provide you with a return label.
Questions about our watches
20. What materials are the watch cases made of?
We use only high-quality materials for all our products. For the case, we use sandblasted stainless steel, or more precisely, 316L surgical steel. This is especially pure, stable, anti-allergenic steel that offers exceptional wearing comfort. Our automatic watches are protected by sapphire glass and all our other watches are protected by sapphire-tempered mineral glass. This means that the glass has been coated with a layer of highly resistant synthetic sapphire glass. This ensures proper visibility in every situation and that the glass only scratches when exposed to rough external conditions.
21. What are the dimensions of the watch?
You can find the exact dimensions of our models on the corresponding product page under "SPECIFICATIONS".
22. Where are DETOMASO watches made?
DETOMASO watches reflect the momentum of different cultures and nations: designed in the heart of Europe, in Germany, equipped with precision movements made by the Japanese manufacturers MIYOTA and SEIKO, as well as with finest leather straps from our manufacturing partner in Italy. Inspired and driven by the idea of personal freedom, this mix is a guarantee for extraordinary design and the absolute highest quality.
23. Which movements are actually used?
Depending on the model, DETOMASO watches are equipped with a high-quality movement from the Japanese manufacturer SEIKO or MIYOTA. These movements are extremely precise and durable.
24. Who are DETOMASO watches made for and how big are the watches?
Anyone – regardless of gender or age – can wear our watches. We offer the classic 39 mm size for narrower wrists, and we also offer models with a diameter of 45 mm.
You can find the exact size of each watch on the product page under "Technical Data" and "Case."
39 mm ARMONIA CHRONOGRAPH and HERITAGE CHRONOGRAPH
40 mm PARTENZA
42 mm SORPASSO CHRONOGRAPH, VENTURE CHRONOGRAPH, ADESSO CHRONOGRAPH, and VIAGGIO AUTOMATIC
43 mm D10 CHRONOGRAPH and SAN REMO DIVER
45 mm FIRENZE CHRONOGRAPH
25. I lost my manual – how can I get a another one?
You can find the instructions for any of our watches under Downloads.
26. What is an automatic watch?
Unlike most models, an automatic watch is not powered by a battery-operated quartz movement. Inside, there is a highly complex movement, made up of wheels, pulleys and springs. Wearing the watch causes an oscillating weight on the inside to move, which supplies the necessary energy to the system, making the watch tick. And this is what makes an automatic watch a valuable collector's item.
27. How do I start my automatic watch?
The watch charges itself as you move around while wearing. However, if you don't want to wait or if you haven't been wearing your watch for a while, you can also wind it by hand. It has a crown in the normal position. It takes approximately 30 clockwise rotations to fully wind the watch. Right before the watch is fully wound, you'll feel some resistance. Please keep turning the crown a little while longer. You can also find the instructions for your automatic watch under Downloads.
28. How often do I have to wind my automatic watch?
It depends on how often you wear it. The watch keeps running because of the energy supplied to the movement when you wear it. When you're not wearing it, the power reserve information in the specifications tells you how long the power in the movement will last if the watch is not moved. The VIAGGIO AUTOMATIC has a 40-hour power reserve. This is how long the watch will run when it's at rest and not being worn.
29. What is a watch revision and when should I have it done?
A slight variation in the accuracy of automatic watches is normal. However, the accuracy can vary more over time, as the movement may begin to show signs of wear. In the worst case, this can even damage the movement. For this reason, we recommend having your automatic watch revisioned after 5 to 7 years – even if the watch is actually running smoothly. During revision, the movement is taken apart and each component is cleaned and checked for wear. If necessary, the parts are replaced. And then the oil in the movement is changed – and after this, the watch will run like new again! We can revision your watch in our watchmaker workshop. Please contact our Customer Service. When you do, our watchmakers will make you an offer for the watch revision. (Contact: service@detomaso-watches.com)
30. What is a chronograph and how does it work?
Chronograph is a watch with stop function. The stop function is controlled by the two buttons on the side, called pushers. To learn more about the features of our chronographs, you can read the instructions of the respective watch. All instructions can also be found under downloads and you can watch this video to learn about the features of our SORPASSO CHRONOGRAPH.
31. The chronograph hands are not in the starting position! What should I do?
The chronograph second hand doesn't return to the zero position? This can happen if the chronograph has been reset or if the battery has been replaced. If this happens, you should perform a reset. You can read about how to do this in the instruction manuals for the corresponding watch or you can watch this video.
32. How do I make the Superluminova glow?
Some of our models are equipped with Superluminova. This is a glow-in-the-dark coating. This luminous material needs to be charged first. It can be charged in either artificial light or natural light. However, the effectiveness can vary according to the charging time, the intensity of the light and the angle of exposure.
33. Are DETOMASO watches waterproof?
You can find the exact information about water resistance on the product page under the specifikations. Most DETOMASO watches have a water resistance of up to 5 or 10 bar. Water resistance of up to 5 bar means that the watch can withstand water splashes, so you don't have to take it off when you wash your hands. If a watch has a water resistance of 10 bar, you can wear it while showering, bathing and swimming. Attention: you can only dive with watches that have a water resistance of 20 bar or more. Our exception is the SAN REMO DIVER, which has a water resistance of 30 bar. With all watches, however, you should keep in mind that they are more likely to wear out if they come into frequent contact with water. Leather straps especially don't stand up well to moisture.
34. How long does the battery last?
On average, your watch will run for 1 to 1,5 years on a new battery.
35. How do I change the battery?
If the battery needs to be changed, you can take advantage of our maintenance offer and send your watch to our watchmaker's workshop (contact: service@detomaso-watches.com). You can also have your battery replaced at a store that specializes in this type of service. We recommend not trying to change the battery yourself, as fingerprints and dust can damage your watch when you open it.
36. What should I do if my watch is damaged?
DETOMASO watches are designed to give you pleasure for a long time and are therefore built to last. If your watch does get damaged, send an email with a description of the problem to service@detomaso-watches.com. Our Customer Service will then explain what to do next.
37. What's special about your packaging?
DETOMASO watches are delivered in high-quality packaging. This includes the protective outer box, the product information and instructions, and of course, the warranty certificate. However, besides ensuring that the watch arrives in good condition, it is also important to use environmentally friendly packaging. Therefore, DETOMASO uses only paper and cardboard and does not use any plastic. Furthermore, we ship climate neutral via UPS.
Questions about our watch straps
38. Can you change the wristbands on DETOMASO watches?
DETOMASO watches are designed to allow the straps to be changed. So, you can select your wristband according to your mood, the occasion or to match the rest of your outfit.
39. How do you change the strap?
There is a small pin on the back of both halves of the wristband. By carefully pushing the pin inward, you can easily remove the strap and attach a different wristband. This video shows how to change the strap.
40. What materials are the wristbands made of?
The leather straps from DETOMASO are made of 100% vegetable tanned cowhide. They are lovingly made by hand in a small manufactory in Italy. Our mesh and steel bracelets are made of high quality 316L surgical steel.
41. Why is vegetable tanning special?
Because only vegetable tanning agents, and no heavy metals, chrome or other harmful substances are used to treat the leather. And no additional chemical sealers are used. This is good for the environment and makes the leather particularly non-allergenic. Vegetable tanning also retains the natural breathability of the leather. This results in exceptional wearing comfort. By the way, each strap is truly unique: because it's a natural product, each strap looks a little different from the other. The leather also acquires an individual patina over time, giving the watch even more character.
42. Can the leather stain?
In exceptional cases only, the strap may give off some color when it is very wet and high pressure is applied to it. You should take the wristband off when showering, bathing or in particularly sweaty situations. As a precaution, if the strap does get wet, keep it away from clothing and let it dry. If it has stained your skin, you can be sure that only completely safe dyes have been used in its manufacture and that you can remove any staining with a little soap and water.
43. What is the length of the strap?
The length of the wristbands can be adjusted. The leather straps are 20 cm long and have holes for the clasp and work basically like a belt. The length of mesh bracelets can be adjusted by using the clasp. So, the mesh bracelets are between 16 and 22 cm long. This means that the watch will fit almost any wrist. The instruction manuals and this video explain how to adjust the length of your mesh bracelets.
44. How do I close my mesh bracelet?
To close your mesh wristband, attach the hooks on the upper part of the clasp into the bar on the lower part. Then press the flap firmly until you hear a click and insert the small bracket above the lower part. In this video you can see how to adjust the length and how close the bracelet.
45. How do I find the right size watchbands, and rings?
To find your size, measure the circumference of your wrist or finger with a tape measure or ribbon. Use these charts to determine your appropriate size:
Size chart bracelets
Size chart rings
46. What do I do if the steel bracelet doesn't fit me?
You should have the wristband shortened by a professional, if possible. Please contact our customer service. (Contact: service@detomaso-watches.com)
If you're familiar with working with bracelets, you can also remove the links of our steel wristband yourself. The links are secured with pins, which can be pushed out with either a pin remover or pin punch and a watchmaker's hammer. You can find these tools in various online stores. However, you should be very careful not to scratch your watch.
47. How long do your wristbands last?
This depends on many factors, such as how often your wear your watch and how often the strap comes into contact with sweat. A leather strap should last at least one to two years, after which it should be replaced. And even though our wristbands are very durable, certain signs of aging and wear are inevitable.
48. Can I also use straps from other manufacturers?
Very few wristbands are equipped with an interchangeable mechanism, but any watchmaker or jeweler can quickly put a new strap on your watch.
Questions about our company
49. Do you have a newsletter I can subscribe to?
Yes, our newsletter will keep you regularly updated about new models, offers, and DETOMASO news. You can subscribe to our newsletter here.
50. How can I provide feedback?
Please send your criticism, suggestions and opinions by email to service@detomaso-watches.com. We're always interested in receiving your feedback, so feel free to call us as well.
51. I have a blog, Instagram, or YouTube channel and would like to share news about DETOMASO. How can I collaborate with DETOMASO?
Please contact our social media team with a brief description of what you have in mind, at: social@detomaso-watches.com